Gaming is for fun, not addiction. keya99 believes every player deserves a safe, healthy, and enjoyable environment. Use our tools and guidelines to keep yourself protected.
We don't just offer games — we provide dedicated tools to support your wellbeing and safety.
Set a maximum daily, weekly, or monthly deposit limit for yourself. Once a limit is set, it cannot be easily increased — this is the most effective way to protect your budget.
Decide in advance how long you will play each session. keya99 will automatically send you a reminder when your set time is up and suggest taking a break, so gaming stays enjoyable.
You can choose to take a break from gaming for a set period. Accounts can be temporarily suspended for anywhere from 24 hours up to 6 months — no questions asked.
Set a loss limit for how much you are willing to lose within a given period. Once that limit is reached, keya99 will stop you from continuing, helping you avoid serious losses.
At regular intervals, a summary of your gaming time and transactions will appear on screen. This keeps you aware of your actual activity and helps you make informed decisions.
Reach out to our support team at any time. Do not hesitate to talk to us about gaming concerns — we are always here to guide you in the right direction.
Responsible play means enjoying gaming as a form of entertainment — never as a source of income or an escape from problems. At keya99, responsible gaming means staying mindful of your budget, your time, and your mental state.
Many people in Bangladesh enjoy online gaming, and that is perfectly normal. However, when gaming starts to affect other areas of life — such as family, work, or health — it is time to take notice. keya99 wants your gaming experience to always be positive and enjoyable.
Problem gaming does not always appear suddenly. Changes can develop gradually and may not be obvious at first. Watch for the following signs — in yourself or someone close to you:
Ask yourself the following questions honestly — they are a simple way to understand your own gaming behaviour:
Keya99 gives you full control over your gaming experience. Follow the steps below to easily activate our protection tools:
Log in to your personal account at keya99.org and click the profile icon in the top right corner.
Look for the "Responsible Gaming" tab in your account settings.
Choose from a Deposit Limit, Loss Limit, or Session Time Limit, then set your preferred amount and duration.
If you need a break for a while, choose the self-exclusion option. During this period, access to your account will not be possible.
For any issues, contact our support team via live chat or email. We are available 24 hours a day.
Keya99 lets you set various types of limits on your account. The table below describes each available limit:
| Limit Type | Duration | Time to Take Effect | How Limits Work |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate | Can be reduced immediately; increasing requires a 7-day waiting period |
| Loss Limit | Daily / Weekly / Monthly | Immediate | Can be reduced immediately; increasing requires a 7-day waiting period |
| Session Time Limit | Per Session | Immediate | Can be changed at any time |
| Cooling-Off Period | 1 – 30 days | Immediate | Cannot be cancelled before the period ends |
| Self-Exclusion | 1 month – 6 months | Immediate | Cannot be cancelled before the period ends |
| Permanent Closure | Indefinitely | Immediate | Can only be reconsidered through support |
Keya99 strictly prohibits anyone under the age of 18 from using the platform. Keeping minors away from online gaming is an important social responsibility — one that keya99 takes very seriously.
You don't have to face a gaming problem alone. keya99 is always by your side and committed to helping you find the right support.